Nowadays, the administration environment is changing rapidly. Since International Institute for Management Development¡]IMD¡^selects ¡§government efficiency¡¨ and ¡§business efficiency¡¨ as the major factors and criteria to compute the rankings of world competitiveness in the World Competitiveness Yearbook. Both governments and enterprises force to innovate and need to strengthen organizational performance to promote work efficiency, and to improve the strategic management system.
This research applies the organizational performance theme in public institutions as well as in the operations of private enterprises by using the Balanced Scorecard¡¦s concept for measuring the scale operational activities of organization. To verify the performance of organization management, the questionnaire picks ¡§Likert Scale¡¨ criteria, and adopts the fuzzy membership function transformation to obtain measuring results.
The purposes of this research are: 1) to design a performance measure scale with content validity based on Balanced Scorecord; 2) to compare weighted and fuzzy algorithm; 3) to to verify the worth of fuzzy algorithm.
The results of this research are: 1) fuzzy algorithm is better than weighted algorithm in validity; 2) the Balance Scorecard helps organizational performance; 3) customer perspective is the first priority of performance measures in the Balanced Scorecard.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0708108-004930 |
| Date | 08 July 2008 |
| Creators | Chun-Teh Wu, Jerry |
| Contributors | Pao-Tiao Chuang, Leo Huang, Chang-Yung Liu, Iuan-Yuan Lu, Hsien-Tang Tsai, Huei-Mei Liang |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0708108-004930 |
| Rights | campus_withheld, Copyright information available at source archive |
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