After outlining the structure of the Capital Territory Health Commission in Canberra, Australia and detailing the
origins of the field study within this sytem, the problem
of morale within work environments is examined. This
examination reviews local research as well as overseas
studies and in particular looks at the relationship of
morale to both quality of work life and quality of life
generally. The question of work within the local health
system is then investigated in detail using questionnaire
and search workshop procedures. The findings from these
two approaches both support and confirm each other,
thereby providing a comprehensive picture of the quality
of work life within the local health system. From the
results of these investigations the systemic nature of the
morale problem within the health system is noted and
discussed. The recommendations for remediation proposed
from within the system are examined and evaluated. The
study then explores the issue of potential conflict
between bureaucratically organised systems and the
delivery of effective health services. The study also
confirms the place of power, trust and communication in
changing morale. One conclusion is that continuing
workshop and action research methods could be of use in
helping the health service meet future objectives.
| Identifer | oai:union.ndltd.org:ADTP/219441 |
| Date | January 1982 |
| Creators | Webber, Daryl, n/a |
| Publisher | University of Canberra. Education |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | ), Copyright Daryl Webber |
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