This paper examines the process of Operations Acceptance Management, whose main task is to control Operations Acceptance Tests (OAT). In the first part the author focuses on the theoretical ground for the problem in the context of ITSM best practices framework ITIL. Benefits, process pitfalls and possibilities for automation are discussed in this part. The second part contains a case study of DHL IT Services (Prague), where a solution optimizing the overall workflow was implemented using simple web applications. The author of this paper was personally involved in the described project.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:16700 |
| Date | January 2010 |
| Creators | Suchá, Ivana |
| Contributors | Bruckner, Tomáš, Kozderka, Stanislav |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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