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Bridging the service divide: new approaches to servicing the regions 1996-2001

This study examines ways in which Australian governments, at national
and state level, have developed policy responses to the issue of regional
service delivery in the post new public management environment. It
argues that new public management has changed many institutional
arrangements in Australia and led to new public policy approaches based
on those reforms. The study compares the approaches taken by federal
and state governments in determining service levels for regional
communities. The period under consideration is 1996-2001, coinciding
first with the election of new NSW and federal governments and their
subsequent re-election. Four cases studies are used to analyse a range of
activities designed to provide services at local and regional levels,
identifying key indicators of policy successes based on coordinated and
integrated regional services combined with technology-based solutions
that can be adapted to local community needs. The research draws on
new governance theory and principles of effective coordination to propose
a new model for determining appropriate service delivery. This model
highlights the importance of local participation in decision-making, a
regional planning focus, social and environmental sustainability, and the
engagement of local communities as key determinants of regional policy
success.

Identiferoai:union.ndltd.org:ADTP/218688
Date January 2005
CreatorsStephens, Ursula, n/a
PublisherUniversity of Canberra. Business & Government
Source SetsAustraliasian Digital Theses Program
LanguageEnglish
Detected LanguageEnglish
Rights), Copyright Ursula Stephens

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