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Chatbot in smartphone self-paced learning: A study on technology acceptance among older adults in Malaysia

Yes / Older adults use their smartphones to learn new material but few studies examined their learning with the presence of a chatbot in a smartphone. We developed a three-week self-paced learning module on three topics (chatbot, QR scanner, Google Drive) using their smartphone. Our aims were to examine participants’ self-paced learning accuracy while exploring older adults acceptance of the chatbot. Twelve participants participated in this study (Mage: 64.75 years) for three weeks at their homes individually. Results showed that they had low accuracy for the chatbot but higher accuracy for the other two. Qualitative analyses indicated that participants disliked the chatbot and that good clarity in our instructional videos and slides may have contributed to the low acceptance for the chatbot. Our findings indicated that self-paced learning is feasible with slides and videos only, and to create more chatbot-related assessments to increase chatbot usage. / Newton Fund Institutional Links grant ID: 331745333. / The full-text of this article will be released for public view at the end of the publisher embargo on 04 Sep 2024.

Identiferoai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/19639
Date04 October 2023
CreatorsYong, Min Hooi, Lim, Z.S., Lee, Y.
Source SetsBradford Scholars
LanguageEnglish
Detected LanguageEnglish
TypeConference paper, Accepted manuscript
Rights© 2023 IEEE. Reproduced in accordance with the publisher's self-archiving policy. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works., Unspecified

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