KM is the process of creating value from the intangible assets of an enterprise. It deals
with how best to leverage knowledge internally in the enterprise (in its individual
employees, and the knowledge that gets built into its structures and systems) and
externally to the customers and stakeholders. As KM initiatives, projects and systems
are just beginning to appear in organisations, there is little research and empirical field
data to guide the successful development and implementation of such systems or to
guide the expectations of the potential benefits of such systems. In addition, about 84
per cent of KM programmes failed or exerted no significant impact on the adopting
organisations worldwide due to inability to consider many critical factors that contribute
to the success of KM project implementation.
Hence, this study is an exploratory investigation into the KM implementation based on
an integrated approach. This includes: (1) a comprehensive review of the relevant
literature; (2) a comprehensive analysis of secondary case studies of KM
implementations in 90 organisations presented in the literature, in order to arrive at the
most critical factors of KM implementation and their degree of criticality; (3)
exploratory global survey of 92 organisations in 23 countries that have already
implemented or are in the process of implementing KM; (4) in-depth case studies of
four leading organisations to understand how KM implementation processes and the
critical factors identified are being addressed.
Based on the empirical findings of the study, 28 critical factors were identified that must
be carefully considered in the KM implementation to achieve a successful project.
Moreover, the study proposes an integrated model for effective KM implementation
which contains essential elements that contribute to project success. / Government of Saudi Arabia represented by King Saud University.
| Identifer | oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/4193 |
| Date | January 2007 |
| Creators | Alsadhan, Abdulaziz O.A. |
| Contributors | Zairi, Mohamed, Kamala, Mumtaz A. |
| Publisher | University of Bradford, School of Informatics |
| Source Sets | Bradford Scholars |
| Language | English |
| Detected Language | English |
| Type | Thesis, doctoral, PhD |
| Rights | <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/"><img alt="Creative Commons License" style="border-width:0" src="http://i.creativecommons.org/l/by-nc-nd/3.0/88x31.png" /></a><br />The University of Bradford theses are licenced under a <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/">Creative Commons Licence</a>. |
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