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Previous issue date: 2017-12-14 / Research conducted by IPEA, in 2014, showed that 70% of Brazilian public
institutions are in the early stages of implementing knowledge management - KM
- and in this stage the KM is not able to produce benefits for the
organization. Besides this low maturity index, there is little research on success
cases in the implementation of KM in the Brazilian public administration. Faced
with this scenario, this case study aims to investigate how the National Civil
Aviation Agency (ANAC), an Brazilian federal public administration body, was
successful in implementing knowledge transfer practices to improve the
airworthiness certificate issuance process, reducing waiting time of issuing the
certificate from 12 to 2.4 days. Thus, from a theoretical point of view, this study
intends to compare the findings with the results of empirical studies found in the
KM literature that indicates a positive relationship between KM, innovation and
organizational performance. As a practical contribution, analyze how the
implementation of knowledge transfer practices allowed a public organization to
improve the performance of a critical process. / Pesquisa realizada pelo IPEA, em 2014, revelou que 70% das institui????es
p??blicas brasileiras ainda encontram-se nos est??gios iniciais na implanta????o da
gest??o do conhecimento ??? GC ??? e que neste est??gio a GC n??o ?? capaz de
produzir benef??cios para a organiza????o. Al??m desse baixo ??ndice de maturidade,
h?? pouca investiga????o sobre os casos de sucesso na implementa????o da GC na
administra????o p??blica brasileira. Diante desse cen??rio, este estudo de caso tem
o objetivo de investigar o como a Agencia Nacional de Avia????o Civil (ANAC),
??rg??o da administra????o p??blica federal brasileira, teve ??xito em implementar
pr??ticas de transfer??ncia do conhecimento para melhorar o processo de emiss??o
do certificado de aeronavegabilidade, reduzindo o prazo de espera da emiss??o
do certificado de 12 para 2,4 dias. Assim, do ponto de vista te??rico, este estudo
pretende comparar os achados com os resultados de estudos emp??ricos
encontrados na literatura de GC que apontam uma rela????o positiva entre GC,
inova????o e desempenho organizacional. Como contribui????o pr??tica, analisar
como a implementa????o de pr??ticas de transfer??ncia do conhecimento permitiu a
uma organiza????o p??blica melhorar o desempenho de um processo cr??tico.
| Identifer | oai:union.ndltd.org:IBICT/oai:bdtd.ucb.br:tede/2402 |
| Date | 14 December 2017 |
| Creators | Corr??a, Rony Figueredo |
| Contributors | Batista, F??bio Ferreira |
| Publisher | Universidade Cat??lica de Bras??lia, Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o, UCB, Brasil, Escola de Educa????o, Tecnologia e Comunica????o |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da UCB, instname:Universidade Católica de Brasília, instacron:UCB |
| Rights | info:eu-repo/semantics/openAccess |
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