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Previous issue date: 2010-02-05 / In modern day life, stress has become a very common health problem, both in the workplace and in personal life. The consequences for organizations can be seen in the increase in sick leave and absenteeism, lower productivity, lack of motivation, irritability, interpersonal difficulties, amongst others. Nowadays, the quality of interpersonal relationships is fundamental for work processes which, in addition to technical ability, value social skills in professional interfacing. These skills may be inbred or training may be required to bring them out. The aim of this study is to ascertain the effectiveness of a treatment called Psychological Stress Control Training Adapted for Interpersonal Relationships at Work (referred to locally as TCS-RI) and to see if there is any difference in application between individual and group treatment. Twenty-nine people participated in the study, divided into two groups: 17 in group training, 12 in individual training. Both groups received identical treatment over a series of ten sessions. The participants were evaluated before and after training to ascertain effectiveness. The tools used were the Lipp Stress Symptoms Inventory, the Social Skills Inventory (Del Prette), Beck Anxiety Inventory, Beliefs Scale, Affectivity Inventory, Initial and final structured interviews on interpersonal relationships. The results showed that the TCS-RI treatment was effective in reducing the level of stress, anxiety, in the restructuring of irrational beliefs and for assertiveness training. There was also a significant improvement in terms of the participants social skills, both in the overall score and the score for risk confrontation skills, and primarily in those skills involving the self-control of aggression in situations of conflict. Interpersonal relationships were generally perceived as being more gratifying and less problematical than at the start of the study. It may be concluded that the TCS-RI treatment was effective in improving interpersonal relationships and social skills in general, as well as reducing the level of stress experienced, particularly with individual training. / Na vida moderna, o stress tem se tornado um problema de sa?de muito comum, tanto no ?mbito profissional como pessoal. Suas conseq??ncias nas organiza??es s?o percebidas pelas licen?as m?dicas e absente?smo, queda de produtividade, desmotiva??o, irrita??o, dificuldades interpessoais, entre outros. A qualidade das rela??es interpessoais ? fundamental para os processos atuais de trabalho que valorizam, al?m das compet?ncias t?cnicas, a compet?ncia social nas intera??es profissionais. Estas compet?ncias podem ser inatas ou precisam de treinamento para serem desenvolvidas. O presente trabalho teve como objetivo verificar a efic?cia do tratamento Treino Psicol?gico de Controle do Stress Adaptado para Rela??es Interpessoais no Trabalho (TCS-RI) e verificar se h? diferen?a na sua aplica??o individual e em grupo. Foram estudadas 29 pessoas, divididas em dois grupos: 17 do treino em grupo e 12 do individual, que receberam o mesmo tratamento de dez sess?es. Os participantes foram avaliados inicialmente e ap?s o treinamento para verificar sua efic?cia. Os instrumentos utilizados foram o ISSL (Invent?rio de Sintomas de Stress de Lipp), o Invent?rio de Habilidades Sociais Del Prette, Invent?rio de Ansiedade de Beck, Escala de Cren?as, Invent?rio de Afetividade, Entrevista estruturada de rela??es interpessoais Inicial e Final. Os resultados demonstraram que o TCS-RI foi eficaz para a redu??o do n?vel de stress, da ansiedade, na reestrutura??o de cren?as irracionais e para o treino assertivo. Houve uma melhora significativa tamb?m no que se refere ? habilidade social dos participantes, tanto no escore geral e no escore de habilidade de enfrentamento com risco, como principalmente na habilidade de autocontrole da agressividade em situa??es aversivas. As rela??es interpessoais de forma geral foram percebidas como mais gratificantes e com menos dificuldades que no in?cio do trabalho. Conclui-se que o TCS-RI foi eficaz para melhorar os relacionamentos interpessoais e as habilidades sociais de forma geral, assim como diminuir o n?vel de stress experenciado, principalmente no treinamento individual.
| Identifer | oai:union.ndltd.org:IBICT/oai:tede.bibliotecadigital.puc-campinas.edu.br:tede/425 |
| Date | 05 February 2010 |
| Creators | Prieto, Maria Ang?lica Sadir |
| Contributors | Lipp, Marilda Emmanuel Novaes, Laloni, Diana Tosello, Brasio, Karina Magalh?es, Oliveira, Juliana Barros de, Benzoni, Paulo Eduardo |
| Publisher | Pontif?cia Universidade Cat?lica de Campinas, Programa de P?s-Gradua??o em Psicologia, PUC-Campinas, BR, CCV ? Centro de Ci?ncias da Vida |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/doctoralThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da PUC_CAMPINAS, instname:Pontifícia Universidade Católica de Campinas, instacron:PUC_CAMP |
| Rights | info:eu-repo/semantics/openAccess |
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