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Previous issue date: 2011-08-25 / This research analyzes some managers and their subordinates perceptions and attitudes on the process of organizational change occurred in a business of transporting passengers by bus on the guidelines outlined by the "new direction" of the company. Techniques of document review, semi-structured interviews and participant observation to the construction of field data are used in this study. Analysis of data built and tested by free association is qualitative and interpretive. After initial literature review, there is a mapping of old and new formal guidelines, set by the new directors, corporate hierarchy, perceptions and reactions of respondents named as new directors or chiefs, managers and their subordinates. Examples of professional careers, speech, management actions and their receiving by managers subordinates are described in order to enhance field analysis understanding. Interactions among new formal guidelines, management actions, perceptions and reactions of respondents in the face of changes within the organization are analyzed. The concept of organizational change is retrieved from Business Administration and expanded under the approaches of sociology and anthropology of which are taken the concepts of structure and agencies as a form of power. This paper concludes that perceptions of respondents reveal differences between speech and actions in the face of changes brought about by the constraint of the structure and agencies. The survey results indicate that analyzed agencies present alternate projects between forcing and resisting to organizational change. / Nesta pesquisa s?o analisadas algumas percep??es e rea??es dos gerentes e subordinados dos gerentes sobre o processo de mudan?a organizacional ocorrido em uma empresa de transporte de passageiros por ?nibus, relativo ?s diretrizes definidas pela nova dire??o da empresa. Utilizam-se as t?cnicas de exame documental, entrevistas semiestruturadas e observa??o participante para a constru??o dos dados de campo deste estudo. A an?lise ? qualitativa e interpretativa dos dados constru?dos e examinados mediante associa??o livre. Ap?s a revis?o te?rica inicial, mapeiam-se as diretrizes formais antigas e novas, definidas pelos diretores, a hierarquia empresarial e as percep??es e rea??es dos pesquisados, denominados como novos diretores ou dirigentes, gerentes e subordinados dos gerentes. Para ampliar a compreens?o da an?lise do campo, s?o descritos exemplos de trajet?rias profissionais, falas, a??es gerenciais e a recep??o das mesmas pelos subordinados dos gerentes. S?o analisadas as intera??es entre as novas diretrizes formais, as a??es gerenciais, as percep??es e rea??es dos pesquisados diante das mudan?as no interior da organiza??o. O conceito de mudan?a organizacional ? recuperado da Administra??o de Empresas e ampliado sob os enfoques da Sociologia e da Antropologia, das quais s?o tomados os conceitos de estrutura e de ag?ncia como forma de poder. Ao final conclui-se que as percep??es dos pesquisados revelam diferen?as entre falas e a??es diante das mudan?as promovidas pelo constrangimento da estrutura e das ag?ncias. O resultado da pesquisa indica que as ag?ncias dos analisados apresentam projetos alternados entre for?ar e resistir ? mudan?a organizacional.
| Identifer | oai:union.ndltd.org:IBICT/oai:tede2.pucrs.br:tede/4694 |
| Date | 25 August 2011 |
| Creators | Linke, Daisy Selau Porto |
| Contributors | Mallmann, Maria Izabel |
| Publisher | Pontif?cia Universidade Cat?lica do Rio Grande do Sul, Programa de P?s-Gradua??o em Ci?ncias Sociais, PUCRS, BR, Faculdade de Filosofia e Ci?ncias Humanas |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da PUC_RS, instname:Pontifícia Universidade Católica do Rio Grande do Sul, instacron:PUC_RS |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | -7367027085764623952, 500, 600, 1531447313960029988 |
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