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Serving Up Crime: A Social Learning Perspective of Employee Deviance in Restaurants

This study sought to examine the relationship between employee deviance within
restaurants and the components of social learning theory. The behaviors examined in this research were based on the research of Robinson and Bennett (1995, 2000) who defined
employee deviance as two different categories of behavior – one directed against the organization (organizational deviance, production deviance, and property deviance), and the other directed against coworkers (interpersonal deviance).
While the literature on employee deviance in restaurants is limited, very few
studies take into account more than one type of deviant behavior. In addition, some
studies suggest that social learning theory may play a role, but few, if any, studies have examined the relationship between this theory and the types of deviance that are
prevalent in the restaurant industry. Therefore, the current study was one of the first examinations of the process of social learning within the restaurant industry, making a contribution to the literature on social learning theory and employee deviance in restaurants.
This dissertation used a survey methodology to understand the extent of involvement in deviant behavior by restaurant employees, their coworkers’ involvement in a number of deviant behaviors, the perceived reaction of managers and coworkers to these behaviors, and individual attitudes and perceived attitudes of coworkers of deviance
in the restaurant. The survey was administered via the Internet to a random sample of college students. Only those with experience in the restaurant industry were able to participate in the study.
The results from this study suggest that while employee deviance occurs in the
restaurant industry, it is not prevalent. Although restaurant employees may be involved
in certain types of deviance more than others, they are not deviant often. In addition, only two of the measures of social learning, “imitation” and “definitions”, were
significant in explaining increased involvement in employee deviance. This indicated that these two components help to understand employee deviance in restaurants more than the other social learning components. / Dr. Jamie Martin
Dr. Jennifer Roberts
Dr. Erika Frenzel
Dr. Timothy Austin

Date17 August 2011
CreatorsPantaleo, Katherine
Source SetsIndiana University of Pennsylvania Thesis
Detected LanguageEnglish
Format765455 bytes, application/pdf

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