The Study of Relationship among Transformational Leadership, Organization-
al Commitment and Organizational Citizenship Behavior : The Evidence from Southern District Branch Chunghwa Telecommunication, Corporation.
.
Abstract
In the public sector, its expending organization of human resource is restricted by expenditure examination; therefore it cannot be as flexible as the private sector. In the stimulating aspect, the system of the public sector is more rigid than the private sector; therefore, for this phenomenon, how to lead employees of the public sector efficiently to create achievement is one of the factors that the public sector must consider for success
Chunghwa Telephone is the leader of telecommunication in the public sector. The mission of telecommunication in gross output value of Taiwan high-tech manufacture is very significant. Telecommunication is the leader of the top ten businesses, and thus we can realize the importance of telecommunication. The human resource management of telecommunication is extremely different from the traditional manufacture. Chunghwa Telephone, the leader of telecommunication, leads employees towards achievement and stimulates them having commitment for the organization. Therefore, this research is relatively for the employees who proceed to change leading, commitment of organization and behavior of organizing citizen in the south branch of Chunghwa Telephone.
The result of this research indicate that:
1. Employees of different attribute (sex, age, marriage, family of children, education, seniority, position, people dealt with from work) have part discrepancies on transformational leadership, organizational commitment and organizational citizenship behavior. To get the result from t and One-way ANOVA examine.
2. Transformational leadership, organizational commitment and organizational citizenship behavior have positive relation.
3. Transformational leadership has positive relation with organizational commitment.
4. Transformational leadership has positive relation with organizational citizenship behavior.
5. Organizational commitment has positive relation with organizational citizenship behavior..
6. The organizational commitment is the important key to enhance the positive relation between transformational leadership and organizational citizenship behavior.
According to the above results of the research, the command for the public telecommunication is that the leader should improve his way of changing management, have more commitments of organization to workers, and then make workers show up the behavior of organizing citizen to approach to the achievement of public telecommunication. A command of later researchers is to increase changes of research, have comparison between the private telecommunication and public department, amending measurement and proceed certain researches.
Key words: Transformational leadership, Organizational commitment, Organizational citizenship behavior.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0201101-151103 |
| Date | 01 February 2001 |
| Creators | LIN, SHIH-CHI |
| Contributors | none, none, I-Heng Chen |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0201101-151103 |
| Rights | unrestricted, Copyright information available at source archive |
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