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The Study of Service Quality and Customer Satisfaction for Power Industry- A case on the high voltage customer of Taiwan Power Company

Using SERVQUAL approach ,the research finds:
1.There is significant difference in satisfaction among them. The attribute of service person have higher customer satisifaction ,but the attribute of power quality and power reliability have the poor performance.
2.There are difference customer-satisfaction among different industries. Generally, tradition industries have higher customer satisfaction.
3.Person skill are the advantage of Taipower.Taipower must improve the power quality and power reliability immediately.

Identiferoai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0525104-170338
Date25 May 2004
CreatorsChang, Wen-chyi
ContributorsTsuang Kuo, Iuan-yuan Lu, Ping-Yi Chao
PublisherNSYSU
Source SetsNSYSU Electronic Thesis and Dissertation Archive
LanguageCholon
Detected LanguageEnglish
Typetext
Formatapplication/pdf
Sourcehttp://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525104-170338
Rightsrestricted, Copyright information available at source archive

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