The most important topic of quality management in recently year is the relationship between TQM and organizational performance, and the ISO 9000 is also the index of the quality management system promoted around the world.
This empirical study that utilizes a mail survey tries to explore the influence of implementing the ISO 9000 in TQM practices and organization performance. This study also aims at the relationship between TQM and organization performance.
The result showed that the score of six TQM categories upraised significantly, which consist with the others report¡¦s views ¡V ¡§ISO 9000 is the first step toward to TQM¡¨ The result also showed that ISO 9000 certification has administered very important on establish the quality culture and on concept of quality.
For verifying the relation between the TQM & the organizational performance, the results showed that the relationship between TQM & quality performance are statistically significant but, if go thoroughly into the details by regression analysis, we found only two categories ¡§process & service management¡¨ & the ¡§customer satisfaction¡¨, which have the significant relationship with quality performance.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0607105-000747 |
| Date | 07 June 2005 |
| Creators | Hung, Kuei-chung |
| Contributors | Jen-her Wu, Iuan-yuan Lu, Tsuang Kuo |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0607105-000747 |
| Rights | withheld, Copyright information available at source archive |
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