In order to pursue the better service quality and the more long term customer relations, more and more many enterprises considered establishes the guest to take the center to respond the customer as necessary the demand; But because voluntarily establishes the guest to take central the cost too to be huge, as well as the specialized technology obtains with difficulty, the most enterprises choice and outside the specialized committee the company cooperated after the careful appraisal, cause the guest to take outside the committee the demand in recent years the large increase.
Because the modern enterprise's competition is intense, how will sell, stratification plane union and so on the marketing, customer service will be one, will be the modern enterprise strives for the time the important topic, therefore the guest will take outside the committee the tenderer whether will be able to respond the enterprise customer immediately the demand, and if will establish long-time and the stable partnership, then will become the guest to take the key aspect which whether outside the committee will succeed. In addition, the guest takes outside the committee the tenderer to have to assist the customer to solve the multiplex talented person demand problem in the shortest time, therefore elastic human resources management, is the guest takes the biggest challenge which outside the committee the industry faces.
This research utilizes half structural formula interview, carries on depth interview to the document company participant, and interview of manuscript, the electronic files and the written material the penetration document company, auxiliary by the home, outside are connected the literature, analyzes the guest to take outside the committee the tenderer and the customer establishment partnership various stages interaction key, and its the human resources management design and the operation, finally infers goes visiting outside the clothing committee the industry if the customer establishment partnership model.
This research discovery, the enterprise chooses the guest takes outside the central committee the main reason to develop for the dedicated occupation, suddenly to reveal the cost benefit and obtains the specialized knowledge. The enterprise chooses when the guest takes outside the committee the supplier, pays great attention to the specialized ability does not have the question, the cooperation experience for the communication in is rich, the systematic surface specialized and the specialized organization approval. Outside the committee both sides establish the partnership the process to be possible to divide are three stages: Service development, special case management and transport business management. But human resources management penetrates recruits the assign, the training development, the salary system and the achievements appraisal and so on the daily operation, has the quite tremendous influence to the special case management and transport business management stage partnership.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0613106-160500 |
| Date | 13 June 2006 |
| Creators | Yu, Pei-Jen |
| Contributors | Shyh-jer Chen, Liang-Chih Huang, Jin Feng Uen |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0613106-160500 |
| Rights | not_available, Copyright information available at source archive |
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