In the field of the Total Qualitative Management, like ISO 9000 that enterprises implement. Total Qualitative Management become a model of company, strive for the Total Qualitative Management and reward it as the goal of every company. Recent years, many empirical research results of implementing TQM and their effects on performance have different view points. Some scholars believe that TQM activities indeed have positive impact on firm¡¦s quality and productivity, and reduce production time and then create competitive priorities.
The objective of this study is to find out the relationship between TQM practices and business performance, and hope the result of this study could provide some suggestions for the managers.This study sampled 130 the small and medium enterprises manufactures in Taiwan with which had registered ISO 9000 . A total of 130 manufacturing corporations were each sent the questionnaire. There are 129 returned questionnaires, response rate is 99%.
The conceptual framework of this study is based on the research model of S.Bruce Han¡BShaw K. Chen¡BMaling Ebrahimpour(2007), that the dimensions of ISO 9000, TQM and Business Performance and significantly correlated.This research adopts the ISO 9000 efforts, TQM practices, competitiveness , and customer satisfaction as business performance of measure perspectives. Using multiple regression analysis, this paper finds that ISO 9000 efforts and TQM practices hasn¡¦t the positive influence to the business performance. Besides, this research finds that the competitiveness and customer satisfaction had positive influences on the business performance. In other words, the firms with high TQM implementation will put more emphasis on competitiveness and customer satisfaction have better business performance.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0619109-195610 |
| Date | 19 June 2009 |
| Creators | Li, Chi-hung |
| Contributors | Iuan-Yuan Lu, Pin -yang Liu, Tsuang Kuo, Hsien-tang Tsai |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0619109-195610 |
| Rights | restricted, Copyright information available at source archive |
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