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A Case Study on the User Satisfaction in Knowledge Management System with MES Domain in Semiconductor Manufacturing Environment

With the arrival of the knowledge economy, the management of all enterprises attempt to increase the efficiency of organizing with information management, drive innovation, bring up a new wave of information management. Grow up and circulate the increase of the demand fast with information in the management activity of knowledge, the storing, searching, circulating and sharing of knowledge must be dependent on information science and technology to help, even on the knowledge innovation, information science and technology can also offer the function of deducing, summing up and making up etc., so a lot of enterprises will create knowledge management system while promoting the management engineering of knowledge, regarding KMS as the core of enterprise's knowledge management activity, in order to promote benefit carried on in enterprise's knowledge management activity.
This research will regard staff of one international famous semiconductor company as case study, consider it with IS success model which announced by DeLone & McLean (2003) , and Wang Yu-Min (2003)" KMS success model " to try to set up and study the structure, take ' MES ' systematic field as an example, analyse its field demand situation, knowledge of administrative system, is it probe into with actual case relevant enterprise benefit and staff, knowledge of administrative system use to close of connecting with satisfaction to come, appraise from knowledge / information quality, system benefit, use, systematic quality and use satisfaction aspect systematically, and probe into the employee of enterprises to the analysis of using satisfaction of administrative system of knowledge.
The research approach adopted in this research is an investigation method of the questionnaire, to verifying according to theory and research hypothesis by using the multiple-regression-analysis. We can get the result from the data that all these major factors incluing knowledge/ information quality, valuation of KMS benefits,system quality, system use has positive effects on the KMS satisfaction.

Identiferoai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0713107-155949
Date13 July 2007
CreatorsWu, Kun-Ju
ContributorsWen-Hsiung Wu, Chin-Fu Ho, Yi-Ming Tai
PublisherNSYSU
Source SetsNSYSU Electronic Thesis and Dissertation Archive
LanguageCholon
Detected LanguageEnglish
Typetext
Formatapplication/pdf
Sourcehttp://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0713107-155949
Rightsnot_available, Copyright information available at source archive

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