Commercial off-the-shelf enterprise resource planning systems have been adopted by large companies to support their inter- and intra-business processes. Midsize market firms are now investing in ERP systems too. However, research has indicated that about three quarters of attempted ERP projects turned out to be unsuccessful. A common problem encountered in adopting ERP software has been the issue of misfit.
This study focuses on assessing the usability of the ERP misfit analysis methodology, from Wu, et al. (2007), to investigate the ERP misfits. We also develop a decision support system to help identify the misfits. It integrates the methodology into the process to facilitate misfit identification. The results indicate that with this approach, organizations can more easily and systematically determine where the misfits are and the degree of misfits, thereby reducing the risk in implementing ERP. These results provide greater insight for understanding the misfits between the firm requirements and the functions provided by the ERP. They also help to evaluate the efforts needed for ERP customization and business process reengineering for each misfit and thereby help to support decision making in customization or BPR.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0718107-233808 |
| Date | 18 July 2007 |
| Creators | Huang, Chien-Chih |
| Contributors | Tau-Li Hsia, Tsuang Kuo, Jen-Her Wu |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0718107-233808 |
| Rights | campus_withheld, Copyright information available at source archive |
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