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Research on Knowledge Management of Automobile Sales ¡Ð The Case of Kao Du Toyota Motor Ltd.

Many domestic enterprises begin to set up the knowledge management mechanism under the industry pressure, and start researching about stage-by-stage procedures of knowledge management. Many scholars have proposed different kinds of knowledge management frameworks and activities for different industries. Besides frameworks, their academic opinions on essential factors of knowledge management are diverse. Successful cases for knowledge management mainly focus on industries of high-technology and consultancy. Thus at this moment, in Taiwan, not too many enterprises successfully put knowledge management mechanism into practice.
Through designing and carrying out the knowledge management mechanism, this study tried to explain effective knowledge management may upgrade business competitiveness. The study is a qualitative research and case study and in-depth interview were employed as main parts of its methodology. In the process of the study, the author interviewed with eight co-researchers in Kao-Du Toyoto Motor Company. After the interviews, the author coded the tapes into Word processor files and then analyze transcripts data. In order to study the procedure for KM, some major issues are also delineated and being taken into consideration in this research as follows: (1) basic frameworks; (2) significant factors; (3) motivation; (4) processes; (5) multiple activities; (6) utilization timing; and (7) information technology. Based on deliberate literature review and case study, in the end, this study offered its analyses and suggestions for enterprises carrying out knowledge management.

Identiferoai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0724102-172753
Date24 July 2002
CreatorsHuang, Hsiu-Ju
ContributorsLiang-Chih Huang, Jin-Feng Uen, Shyh-Jer Chen
PublisherNSYSU
Source SetsNSYSU Electronic Thesis and Dissertation Archive
LanguageCholon
Detected LanguageEnglish
Typetext
Formatapplication/pdf
Sourcehttp://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0724102-172753
Rightsoff_campus_withheld, Copyright information available at source archive

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