Commercial off-the-shelf systems (COTS) such as enterprise resource planning (ERP) systems are becoming mature technologies to support inter- and intra-company business processes even in intermediate and small organizations. However, such systems are complex and expensive. The decision to install a COTS necessitates a choice of mechanisms to determine whether it fits firm¡¦s requirements. This paper presents a misfit diagnosis decision principle grounded on the COTS misfit analysis methodology proposed by Wu, et al., 2008. We propose a systematic diagnosis decision principle to add on to the misfit analysis methodology by providing support to decision-making in customization or Business Process Engineering (BPR).
Our research contributes to the misfit analysis methodology by proposing a systematic diagnosis decision principle that will help both software vendors and organizations when the misfits between firm requirements and COTS functionality are encountered. The results indicate that with this approach, organizations can more easily and systematically determine whether the misfits should be customized or conducted BPR. They also help to evaluate the efforts needed for COTS customization and business process reengineering for each misfit and thereby help to support decision making in customization or BPR, thereby reducing the risk in implementing COTS.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0802108-115720 |
| Date | 02 August 2008 |
| Creators | Kuan, Pei-min |
| Contributors | Tse-Chih Hsia, Shan-Chung Chao, Jen-Her Wu |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0802108-115720 |
| Rights | restricted, Copyright information available at source archive |
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