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The study of evaluating e-diagnostic to semiconductor equipment company service enhancement -- A case study of KLA-Tencor Inc.

Business cycle influences most of all industries without changing for year. However, semiconductor industry got the most affected one among those industries. The subsidiary industry of semiconductor industry¡Xsemiconductor equipment industry inherit all of characteristic from semiconductor and shows more significant performance than semiconductor industry to the business cycle. It had to increase the salary to enhance the attraction to get employee¡Xespecially those employee to do the after sales service jobs, while the business cycle is in the upturn position. It resulted in increasing human resource cost to those semiconductor equipment players. Of course, it will be the first target to reduce fixed costs which increased from the upturn, while the business cycle get to the down turn position. It will NOT benefit to semiconductor equipment industry if all the players just increase/decrease the employee numbers to response back to the business cycle fluctuation. Not only eroding the competition but also increasing the socioeconomic issue if a company follows the obsolete way to handle the business cycle fluctuation.
There is still few industry could be utilized and have had been tremendous growth such as internet industry. If we could utilize internet technology to establish one system to achieve current operations in service and maintenance, it will help semiconductor equipment players a lot to decide how many employee they should increase while the business cycle in upturn position according to the internet system. By doing this way they could shift the thumb of the rule from original obsolete way.
Porter¡]2001¡^points out that many of the companies that succeed will be ones that use the Internet as a complement to traditional ways of competing, not those that set their Internet initiatives apart from their established operations. This study not only could offer a new thinking to current players in semiconductor equipment industry to establish competitive advantage, but also provide a basis for those players in Taiwan intend to involve in semiconductor equipment industry. It will build up Taiwan semiconductor equipment industry¡¦s competitive advantage by increasing the successful rate for those Taiwan players in the industry and secure the Nation sustaining competitive advantage by aggregating more successful semiconductor related industry.

Identiferoai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0806104-153647
Date06 August 2004
CreatorsKuo-Sheng, Chiang
ContributorsHsien-tang Tsai, James C. T. Lee, Cher-Min Fong
PublisherNSYSU
Source SetsNSYSU Electronic Thesis and Dissertation Archive
LanguageCholon
Detected LanguageEnglish
Typetext
Formatapplication/pdf
Sourcehttp://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0806104-153647
Rightsnot_available, Copyright information available at source archive

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