The impact of user risks on project performance has long been acknowledged by researchers. Identifying approaches or capabilities to reduce the likelihood of the occurrence of user risks and their consequences is then critical. By viewing information system development (ISD) as a knowledge intensive process, this study attempts to explore possible knowledge or capabilities that must be present to counter risks related to user risk elicited from the information processing perspective. We adopted the uncertainty reduction and coping concepts, and extended their study by restructuring the theoretical model to align it with the proposed reduction and coping concepts. Specifically, the effects of user risk reduction capabilities are reflected in the impacts of user participation, the relation between user with information system developer and user informance experience. At the same time, risk coping is demonstrated by hypothesizing the moderating role of ISD business expertise on the relationship between user risk and project performance. Data collected from 235 IS professionals on the basis of their experiences of recently completed ISD projects confirmed all of our hypotheses. The results successfully demonstrated that the eliciting of user risk can be reduced when users participate in the project, users and developers have wonderful relationship and users have good experiences. Furthermore, the impact of risk on project performance can be eased when developers have sufficient ISD business expertise. This study concludes with a presentation of the implication and conclusion.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0824111-153042 |
| Date | 24 August 2011 |
| Creators | Su, Zhi-yuan |
| Contributors | Hsieh-Hong Huang, Jack S.C. Hsu, Sheng-Pao Shih |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0824111-153042 |
| Rights | user_define, Copyright information available at source archive |
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