Organizational trust is an important antecedent and the intermediary variables of employee behavior. From the organizational behavior point of view, in the rapidly changing and uncertain environment, organizations need the employees to redouble efforts, and staffs expect the organizations also to provide more care and trust. Therefore, the good relationship between employees and organizations is very important, and Organizations Trust is the core of this relationship.
In this study, quantitative research was adopted with the part-time MBA students of Sun Yat-Sen University as target group, who sent out questionnaires in the form of hard copy or electronic file to their friends or colleagues. The research target was limited to Taiwan citizens and employees working in Taiwan companies. A total of 400 questionnaires were distributed, 150 of which aimed to solicit subordinates¡¦ view on their direct supervisors, 150 associates¡¦ view on their peers, and 100 superiors¡¦ view on their subordinates. The feedback of questionnaires totaled 247, with 102, 91 and 54 from subordinates, associates and superiors respectively. The collected data was analyzed and validated by using descriptive statistics, reliability analysis, validity analysis, and structural equation modeling. The conclusions are summarized below:
(1) A high degree of confidence lays the foundation of most Taiwan enterprises, exhibiting various features of organizational structure of trust as defined by Guoduohaochu. A few of them are compliance with commitment, integrity and avoiding deliberations, all of which exist in the target confidence measurements among superiors, peers and subordinates.
(2) The corporate trust structure also includes three types of trust intentions, i.e. affective state, cognitive, and intent to behave. These factors prove to be highly related.
(3) This study found that executives, colleagues and subordinates hold different views on interpretation of the organizational confidence measurement. The views between superiors and associates, superiors and subordinates, and associates and subordinates differ.
The results indicate that Taiwan enterprises, like their counterparts in North America and Italy, display similar defined organizational trust measure dimensions of compliance with commitments, negotiating honestly, and avoiding taking excessive advantage. Likewise, the three types of trust intentions, i.e. affective state, cognitive, and intent to behave, are included in the corporate trust structure, with these factors co-existing in a positive correlative manner in the target confidence measurements among groups of superiors, peers and subordinates. However, views on interpretation of the organizational confidence measurement differ a lot.
This study demonstrates that Chinese culture differs from Latino or European culture in their upper and lower relationship, where supervisors always play a role similar to Jun Fu, while subordinates play the role of courtiers. Different specifications of the role lead to different expectations on the role. Similarly, the difference in power causes the shift of focus of concern, which subsequently forms two different trust relationships. In brief, this argument also applies to the business organizations trust assessment in Taiwan.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0908110-184556 |
| Date | 08 September 2010 |
| Creators | Chiu, Leng-chuan |
| Contributors | Chin-Tarn Lee, Hsien-tang Tsai, Hueimei Liang |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0908110-184556 |
| Rights | not_available, Copyright information available at source archive |
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