Despite the relative successes of the post-apartheid South African Government,
government’s failure to adequately deliver basic services has led to recent national
public unrest over the problem of poor service delivery. The aim of this study was to
investigate satisfaction level pertaining the service delivery in Matjhabeng Local
Municipality. Municipalities are mandated by the Constitution to provide basic
services to its community such as potable water supply, electricity, refuse collection
roads and sanitation. The analysis is mainly on the basis of service delivery
experienced in different areas such as formal and informal townships, study amongst
municipal employees, as well as middle and high suburb areas within Matjhabeng
LM.
The realistic evidence has revealed that communities are unhappy because of,
among other things, the cadre deployment to the municipality, the poor service
delivery, corrupt councillors, uncommitted employees, communication between
municipality and its residents and interference of politicians which have impacted
negatively on service delivery. The results showed that although many respondents
are unhappy with the basic services besides the municipality making an effort to
provide basic services. Furthermore, it is evident from the results that while being
unhappy with services more than residents who receive monthly bills are willing to
pay for services rendered. / MBA, North-West University, Potchefstroom Campus, 2015
| Identifer | oai:union.ndltd.org:NWUBOLOKA1/oai:dspace.nwu.ac.za:10394/15518 |
| Date | January 2014 |
| Creators | Ramabitsa, Diao Leeu |
| Source Sets | North-West University |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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