Turning user into first level support in help desk development of a web-based user self-help knowledge management system /

Description

Thesis (M.Info.Sys.)--University of Wollongong, 2006. / Typescript. Includes bibliographical references: leaf 93-99.

Links & Downloads

1. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20060720.103131/index.html

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Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/225632121
Date	January 2006
Creators	Leung, Nelson K. Y.
Source Sets	OCLC
Language	English
Detected Language	English
Source	Access electronically