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Turning user into first level support in help desk development of a web-based user self-help knowledge management system /

Thesis (M.Info.Sys.)--University of Wollongong, 2006. / Typescript. Includes bibliographical references: leaf 93-99.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/225632121
Date January 2006
CreatorsLeung, Nelson K. Y.
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceAccess electronically

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