The service encounter a meta theory of the customer/organization interaction and empirical tests of portions of the theory /

Description

Thesis (Ph.D.)--University of Tulsa, 1989. / Bibliography: leaves 133-148.

Links & Downloads

1. http://0-wwwlib.umi.com.library.utulsa.edu/dissertations/fullcit/9013730

Tags

Customer relations. Customer services.

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/226994244
Date	January 1989
Creators	Dyer, Paul L.
Source Sets	OCLC
Language	English
Detected Language	English
Source	Access abstract and link to full text.