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Three studies on understanding customer relationship management in services customer-firm affection, customer-staff proximity, and customer co-production /

Thesis (Ph. D.)--University of Hong Kong, 2008.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/232130196
Date January 2008
CreatorsChan, Wa, Kimmy,
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceClick to view the E-thesis via HKUTO

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