An investigation of service delivery the difference between front-line employees' and customer's perception of the service delivery within the New Zealand real estate industry : thesis submitted to Auckland University of Technology in partial fulfilment of the degree of Master of Business, 2004.

Description

Thesis (MBus) -- Auckland University of Technology, 2004. / Also held in print (125 leaves, 30 cm.) in Wellesley Theses Collection. (T 333.330993 EDW)

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1. http://ezproxy.aut.ac.nz/login?url= http://puka2.aut.ac.nz/ait/theses/EdwardsV.pdf
2. http://ezproxy.aut.ac.nz/login?url= http://puka2.aut.ac.nz/ait/theses/EdwardsV_a.pdf

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Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/244294231
Date	January 2004
Creators	Edwards, Vicki.
Source Sets	OCLC
Language	English
Detected Language	English
Type	Electronic books.
Source	Full thesis. Abstract.