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Measuring and achieving quality customer service : a study on public sector in Malaysia /

Thesis (M.S.)--Rochester Institute of Technology, 2008. / Typescript. Includes bibliographical references (leaves

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/310456926
Date January 2008
CreatorsRashid, Muhammad Hafiz Abd.
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceOnline version of thesis.

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