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Service value as a source of competitive advantage : exploring its application in the airline industry /

Thesis (M.B.A.)--University of Hong Kong, 1995. / Includes bibliographical references.
Date January 1995
CreatorsNg, Ka-wai, Ophelia.
PublisherHong Kong : University of Hong Kong,
Source SetsOCLC
Detected LanguageEnglish
SourceView the Table of Contents & Abstract.

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