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Measuring the effects of satisfaction linking customers, employees, and firm financial performance /

Thesis (Ph. D.)--Ohio State University, 2009. / Title from first page of PDF file. Includes bibliographical references (p. 78-80).
Date January 2009
CreatorsDotson, Jeffrey P.,
PublisherColumbus, Ohio : Ohio State University,
Source SetsOCLC
Detected LanguageEnglish
SourceConnect to resource online

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