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Customer satisfaction an integral component of hospital strategy /

Thesis (Ph. D.)--Illinois State University, 2003. / Title from title page screen, viewed Oct. 15, 2004. Dissertation Committee: Edward R. Hines (chair), Kenneth H. Strand, Ross A. Hodel, Zeng Lin. Includes bibliographical references (leaves 92-99) and abstract. Also available in print.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/56743442
Date January 2003
CreatorsWoods-Duvendack, Tammy. Hines, Edward R.
PublisherNormal, Ill. : Illinois State University,
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish

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