碩士 / 國立交通大學 / 經營管理研究所 / 87 / In the age of rapidly changing business environment, information technology has had a significant impact in the modern business practices. The role of information technology has changed from supporting operations to emphasizing the achievement of organizational strategic objectives. That is to show the importance of information technology in the modern business environment. Interorganizational information systems(IOIS) usually are considered as strategy information systems that transcends enterprise boundaries to build channels for information exchange between trading partners. Information partners through IOIS passed accurately, timely, and quickly mass information to each other. Ultimately, its benefits are: sharing information, saving time and reducing transaction costs, shrinking the supply chain, offering better services, and developing cooperative relations. Many well-known examples illustrate that IOIS can create competitive advantages by linking its suppliers, distributors and customers. It plays an enabling role to make organizations move toward tightly coupled and more collaborative economic relationships. Therefore, a trend of IOIS has occured in modern strategies management.
In order to investigate customer requirements of service information in the shipping industry, an enclosed questionnaire was developed, pretested, modified, mailed and collected. The summary of this study is that shipping companies should provide service information regarding pre-sale, on-sale and post-sale stages in several methods to meet most customer requirements. Finally, this research made a framework for shipping companies to setup their IOIS to increase customer satisfaction and to improve corporate competitiveness. We hope this information framework can serve as a guide for shipping companies to develop better customer service information systems.
| Identifer | oai:union.ndltd.org:TW/087NCTU0457028 |
| Date | January 1999 |
| Creators | Shun-Te Cheng, 鄭順德 |
| Contributors | Chyan Yang, Cherng Ding, 楊千, 丁承 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 150 |
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