碩士 / 國立臺灣大學 / 工業工程學研究所 / 88 / The enhancement, improvement and reengineering of system effectiveness are crucial and essential to any corporation’s continuous endeavor to maintain its competitive advantage. In this study, system can be classified into seven constructs: organization, procedure, human resources, quality, information, knowledge, and technology. This research elaborates on related issues regarding corporate competitiveness enhancement and inter-disciplinary benchmarking among different industrial sectors. In the current phase, the scope of this study mainly covers the above-mentioned seven constructs excluding “knowledge”. The adopted research methodology encompasses the following: questionnaire survey, comprehensive interview, case study, and reference model construction, etc.
During the implementation of cultural paradigm shift from conventional one into TQM-oriented, the effort of this research is to find out the inter-relationship between leadership role of top executives and their information requirements. Hence, the objective of this study, based on the former findings, has multi-fold: firstly, to propose a generic planning reference model for implementing an executive quality information system (EQIS); secondly, to construct an information requirement module specifically for the targeted EQIS; in the last place, hopefully to facilitate the development of a top executive decision support system which is dedicated to support the top executives to lead and direct the corporate TQM-related activities.
The primary contributions of this study can be outlined as follows:
1.Through benchmarking and analyzing best practices, summarizing key factors for effectively introducing TQM to enhancing corporate competitive advantages, which can be listed in the following:
˙The procedure of cultural paradigm shift pattern from ISO 9000-certified standardization to TQM-introduced and implemented continuous improvement,
˙The study of the influence of corporate organizational climate and structure toward the introduction of TQM,
˙The relationship between manager’s quality consensus and customer satisfaction-oriented management,
˙The study of the impact of the implementation of TQM toward improving company’s competitiveness.
2.Utilizing the corporate quality consensus (CQC) as a measuring mechanism to investigate the TQM perception and self-diagnosis of corporate management level.
3.Propose a generic EQIS-specific information requirement module, and construct an assessment index for enhancing corporate competitive advantage, and thus combine to develop a diagnosis tool for measuring managerial performance
The research findings can be used to assist top executives to lead and direct corporate-wide TQM activities, to strengthen the company’s competitive advantage, and to participate the compagain of National Quality Award — the highest quality honor.
| Identifer | oai:union.ndltd.org:TW/088NTU00030001 |
| Date | January 2000 |
| Creators | Yung-Chih Wu, 吳永智 |
| Contributors | M.T.Wang, 王銘宗 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 307 |
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