An Exploratory Study on Interface Managementof Third-Party Logistics (3rdPL) Between Provider and User of Transportation Service / 第三者委外物流運輸業者(3rdPL)與廠商間介面管理之研究

碩士 / 中原大學 / 企業管理研究所 / 90 / New economic concept and business demand have aroused along with the growth and change of international trade in the new era. And the continuous evolutions of supply chain management for global logistics have caused rapid change on the roles of demand-supply relationship among enterprises as well as industries. It is, therefore, an important strategic issue to build up a comprehensive and effective logistics support system to improve distribution efficiency and service quality. Further more, strategy of logistics will play a dominant role in business operations after the deregulation of trade barriers by WTO.

The concept of “Logistics” has been introduced into Taiwan since 1991-92. There are numbers of books and papers introducing strategies and techniques of logistics, distribution center, and logistics management in the market since then. However, the knowledge content of this field is still pre-mature and lack of systematic foundation for practical implementation. Generally speaking, major problems come from several aspects. There are insufficient managerial experiences for those domestic enterprises, and government and academic institutes have not yet paid sufficient attention to logistics management, not mention an even newer trend of 3PL (3rd Party Logistics).

This research tries to establish a conceptual/practical framework based on relevant literatures as well as personal actual experiences in this field. And the efforts are focused on transforming implicit content to explicit documentation for future management and training of logistics knowledge. One of the major purposes of this research is to suggest a referent frame to improve interface management for each logistics service user and third party logistics forwarder on both sides when adopting logistics operations.

The research orientation to logistic management has been specifically divided into user’s and the provider’s viewpoints so as to help readers to understand the followings:
1.The current situation and future trend of logistics management
including 3PL worldwide;
2.The motives and objectives of logistics service users;
3.The category of logistics service provided by the forwarder;
4.The analysis and assessment of transportation vehicles’ category and
the choice of 3PL forwarders;
5.The preparation and management of logistics operations for both
users and forwarders;
6.The negotiation of business contract and the performance appraisal of
Logistics operations provided by 3PL forwarder.

The conclusions and suggestions of this research have inducted several key factors of logistics management that help both users and forwarders of logistic service to do better planning and process management. Users and forwarders can perform much better when they choose business partners in a rational sense and collaborate in an efficient way. This research also emphasizes the interface management from 3PL forwarder’s point of view, in order to help both members to investigate and control critical managerial factors in practical operations. And this research also hopes to contribute to academic reference besides the business practice. Finally, this research also provides some useful guidance of education and training for businesses that need professional managers in logistics management to ensure and enhance better service quality as a whole.

Identiferoai:union.ndltd.org:TW/090CYCU5121053
Date January 2002
CreatorsZhang-Jun Yu, 余章鈞
ContributorsGhi-Feng Yen, 嚴奇峰
Source SetsNational Digital Library of Theses and Dissertations in Taiwan
Languagezh-TW
Detected LanguageEnglish
Type學位論文 ; thesis
Format99

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