碩士 / 義守大學 / 管理研究所碩士班 / 93 / This case study survey the people’s performance after reform, depend on the Balanced Scorecard, it could provide the reformed unit, how to improve working performance evaluation、how to provide customer satisfaction degree、enhance unit competition. Those conclusion will figure out future unit development plan、establish the Balanced Scorecard system、evaluate people’s performance.
For the purpose of correct conclusion, the investigation people include officers、petty officers、enlisted people、civilian employees、middle rank managers 、high rank managers and working level workers. The Likert-type scale was applied for score counting, The SPSS (statistical package for the social science) software used for analysis tool.
For this case study, 230 questionnaires were sent out, and 200 copies were returned and the credibility degree is great than 70%, thus, this research is an available and highly credible. The case study conclusion point out that the Balanced Scorecard 4 frames arise 2 frames in the working performance and full-scale satisfaction has obviously different. Especially, customers satisfaction degree、learning and growing are clearly affected, the study is similar to the real situation in the reformed unit.
| Identifer | oai:union.ndltd.org:TW/093ISU05121020 |
| Date | January 2005 |
| Creators | Jan-ming Chen, 陳占銘 |
| Contributors | dung-jen Ying, none, 楊東震, 李勝祥 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 104 |
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