A Study on e-government Service Quality, in case of "Booking / Billing of lading Platform Performance" / 電子化政府服務品質之研究-以「訂艙提單平台效益」為例

碩士 / 國立臺灣師範大學 / 工業教育學系 / 93 / In the government Plan of "Challenging 2008 : National Development Crucial Plan”, a "Marine Port Information System” including "Maritime Transportation Net (MTNet)" is going to be built to automate processing marine transportation business with Electronic Data Exchange System. It is aimed to deal with marine transportation affairs with none window, none paper and electronic features to reach the international standards.
Such MTNet system with a main service of Booking / Billing of lading is implemented on a platform which covers three kinds of service:entry booking for used consigners, shipping booking for new consigners disconnected to the network, electronic data exchange and delivering for heterogeneous materials on platform.
This research was purposed to investigate the performance of current booking platform to improve the benefits of Marine transportation in Taiwan. Traditional collect clusters and fuzzy clusters were used to do data analysis and difference comparison. There is no difference of performance facets between these two clusters after questionnaire survey and statistic analysis. Five facets for evaluating marine transportation performance were concluded as Technology Management, Information Management, Time Spending, Logistic Operation and Future Vision. It can be used as indexes for references to improve the effects of MTNet system.

Identiferoai:union.ndltd.org:TW/093NTNU5037052
Date January 2005
CreatorsChia Wei Wu, 吳家偉
Contributors, 莊謙本, 王宏鈴
Source SetsNational Digital Library of Theses and Dissertations in Taiwan
Languagezh-TW
Detected LanguageEnglish
Type學位論文 ; thesis
Format94

Page generated in 0.0015 seconds