Factors Influencing the Adoption of E-Government Services:The Case of Customs Online Services / 影響民眾接受政府電子化服務意向之關鍵因素-以海關網路申辦服務為例

碩士 / 靜宜大學 / 資訊管理學系研究所 / 93 / This paper examines human motivations underlying individual acceptance of Government to Citizen (G2C) electronic services. Such influencing factors are the key to the government in adopting the e-government service. A Decomposed theory of planned behavior (TPB) is used to hypothesize a model of e-government service acceptance, which is then tested using a field survey of 241 Customs online services users. We found a broader conceptualization of TPB’s hypothesize model is useful in explaining e-government service acceptance; however acceptance motivations are significantly different from that of typical IS products. We report attitude and behavioral control are the important predictors of e-government acceptance. Subjective norm has minimal impact on e-government acceptance, and perceived usefulness is a significant direct effect of attitude; also it’s an indirect effect of user’s behavioral Intention. Implications of these findings in light of e-government research and practice are discussed.

Identiferoai:union.ndltd.org:TW/093PU005396014
Date January 1900
CreatorsLung-Fang Chang, 張榮芳
ContributorsYin-Te Tsai, 蔡英德
Source SetsNational Digital Library of Theses and Dissertations in Taiwan
Languagezh-TW
Detected LanguageEnglish
Type學位論文 ; thesis
Format70

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