碩士 / 國立成功大學 / 交通管理學系碩博士班 / 95 / How to maintain flight safety is one of the most important issues in the air transportation industry. As a human factor, cockpit-cabin communication may affect flight safety.
Few studies have addressed this issue in the context of airline safety. The study first examines the factors which affect the effective communications between cabin crew and pilots using the data collected from cabin crew and pilots. The study then investigates communication quality between cabin crews and pilots and explores the relationships between communication quality and safety hazards. Finally, the study provides some managerial implications and suggestions.
The study uses factor analysis to extract seven important factors, including the understanding of the sterile cockpit rule, cabin crew’s abilities, low power distances, crew pairings, situational awareness, joint training and active communication.
The study finds that in cabin crew’s opinions, all of seven factors affect communication quality. As for pilots’ opinions, only four factors affect communication quality, such as the understanding of the sterile cockpit rule, cabin crew’s abilities, low power distances and active communication. The study finds that communication quality does affect safety hazards. The result of the study suggests that if those seven factors can be improved, a better communication quality can be achieved, thus reducing the flight safety risk.
| Identifer | oai:union.ndltd.org:TW/095NCKU5119013 |
| Date | January 2007 |
| Creators | Yu-chuan Tseng, 曾于娟 |
| Contributors | Yu-Hern Chang, 張有恆 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 87 |
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