碩士 / 中國文化大學 / 資訊管理研究所碩士在職專班 / 96 / Nowadays the metroplitan area transportation grows fast. How to speedy affliate the information which obtains needs from the passenger comments. It will effectively promotes the passenger service quality and become the necessary requirement to enhance the competitive advantage. In this research, we hope the affiliation by the document mining under the text mining researchs the frequently key words from the massive passenger comments information database. Then,seeking the related historical file according to its inquiry result from the passenger commentsn information database.It makes the customer officer to answer the passenger in a short time, to effective dealing the process for a period of time. In the further, it increases the customer satisfaction to promote the customer service quality.
| Identifer | oai:union.ndltd.org:TW/095PCCU1396002 |
| Date | January 2006 |
| Creators | Yuching Hsu, 許玉青 |
| Contributors | Yau-shin Su, 蘇耀新 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 147 |
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