碩士 / 國立臺灣海洋大學 / 航運管理學系 / 96 / Most research related to aircraft cabin safety focused on survival factors after crash, security, and cabin crew duty. While it has not been carefully investigated, research related to cabin abnormal incidents is essential to flight safety. Cabin abnormal incidents (CAIs) include unexpected incidents on board of the aircraft, such as abnormal passenger behavior and medical problems. Data related to passenger smoking and alcoholic behavior have been collected by FAA since 1995 and CAA (UK) since 2002. The Flight Safety Foundation (R.O.C.) has broadened the scope of CAIs covered by FAA and CAA and categorized them into 12 items in 2006. This study analyzed the risk of CAIs and proposed improvement measures.
This study interviewed cival aviation experts from government, carriers, and related organaizations to recognize the problems of CAIs. A qustionaire of evaluating serverity and frequency were also answered by those experts. To analyze the risk of CAIs, the Brown-Gibson Model and Risk Assessment Matrix were applied. According to the result, illness, injury and using mobile phones were in the high risk group, while irrational behabior, smoking, alchol abusment and others were in the middle risk group. Using electronic devices, verbal assault, sexaul harassment, physical assault, and carrying dagerous items were in the low risk category.
This study also conducted a questionnaire survey the better understand the experience, channel of acquiring safety information and cooperating intention of incident-coping of airline passengers. The result showed that passengers acknowledged certain information of flight safety, and paid high attention on their own safety issues. Most passengers were willing to help cabin crew solving CAIs.
The Standard Operation Procedure of coping CAIs were proposed after examining the current Cabin Crew Manuals from all Taiwanese airlines. Additionally, measures to improve flight safety by preventing CAIs were suggested to governments, carriers and the public, which included enhancing punishment for illegal behavior, reducing hard beverage provided, and flight safety education for students at elementary schools.
| Identifer | oai:union.ndltd.org:TW/096NTOU5301059 |
| Date | January 2008 |
| Creators | Yao-Feng Wang, 王耀鋒 |
| Contributors | Jin-Ru Yen, Kung-Don Ye, 顏進儒, 余坤東 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 219 |
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