碩士 / 東海大學 / 企業管理學系碩士班 / 97 / The study used AHP to set up an evaluative principle of knowledge-intensive business service. And the study took Taiwan logistic industry as an example. The study focused on making an effective the evaluative structure of industrial characteristics, and hoped to develop KIBS’s generalities to apply to the industry which needs professional knowledge very much in order to develop this industry’s strategic positions. The model were constructed first by the literature review. Using the model to find out evaluative the criteria with which the experts had high consensus in knowledge-intensive business service. The questionnaire results got 6 items of major criteria feasibly (professional service, labor quality, customization, technology, customer relationship management, value chain) and 21 items of secondary criteria. We not only continued to implement professional assessments through AHP, but looked over and revised the inconsistencies on the experts’ opinions at the same time. In this way, we obtained the relative weights of each evaluative criterion finally. Finally, we learned that regarded professional service and labor quality as the greatest influential criteria which evaluated carefully by the experts in logistic industry.
Moreover, the study viewed the 6 programs (strategic positions) as researched roles. The experts took the role of solver and sorter as major directions of strategic position. As a knowledgeable solver, it would solve urgent problems and provided useful assistance to make up for professional insufficiency. As a knowledgeable sorter, to gather and merge knowledge become more important, because knowledge spanned various fields. We will expect to transform the original data into the objective and quantized data in the future. The purpose is going to provide Taiwan logistic industry an accurate direction about making a strategy.
| Identifer | oai:union.ndltd.org:TW/097THU00121031 |
| Date | January 2009 |
| Creators | CHENG YU SHENG, 鄭喻升 |
| Contributors | 賴賢哲 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 100 |
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