碩士 / 國立臺灣海洋大學 / 航運管理學系 / 98 / This study focuses on evaluating the service quality of introducing the auto-rating system in shipping company. By releasing and analyzing collected questionnaires, I provide a few aspects of improving strategies for IT department mainly through the analyzed service quality, the relation between user's opinions on the importance of functional experience and user's satisfaction, and the factor analysis results of auto-rating system.
50 questionnaires were issued to auto-rating system users and 50 available samples were collected. Suggestions will be made based on the results of descriptive statistics analysis, factor analysis, reliability analysis and differentiation analysis.
The results showed the auto-rating service quality had been notable impacts on user's satisfaction due to the fact that an increasing amount of shipping industries have taken the concentrated management in setting up auto-rating system in order to sufficiently manage pricing and improve document-making quality. The study suggests shipping companies should prior assesses user's experiences in making strategies and execution. Also, user's training and information exchange of the auto-rating system should be held on a regular basis so to increase the user's satisfaction, and at the same time, avoid the number of rating errors and customer's complaints.
| Identifer | oai:union.ndltd.org:TW/098NTOU5301071 |
| Date | January 2010 |
| Creators | Yi-Chun Lee, 李亦純 |
| Contributors | An-Shuen Nir, 倪安順 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 69 |
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