碩士 / 國立高雄海洋科技大學 / 航運管理研究所 / 98 / Ability to measure operating results is critical to sustaining the long-term international competitiveness of Kaohsiung Port. As such, indicators used to measure performance must be appropriate and effective.
The current approach of the Kaohsiung Harbor Bureau (KHB) to performance measurement emphasizes financial and operational indices. However, the focus on only these two metrics is inadequate. Today’s highly competitive commercial environment makes it essential to incorporate measures of port customer satisfaction and organizational learning as well in order to generate operating measurement results that are forward-looking and adequately comprehensive.
Taking the Port of Kaohsiung as its subject and using the four dimensions of the Balanced Scorecard (BSC) as a development framework, this study reviewed pertinent academic research results, state-run enterprise evaluation regulations, and the opinions of KHB executives to identify impact factors and criteria most suited to assessing port operating performance. Also, thirty executive level managers from four domestic Harbor Bureaus completed a comparative importance questionnaire. Questionnaire data were subjected to the Analytic Hierarch Process (AHP), which identified the relative weights of the various dimensions, factors and criteria. Study findings were then compared against current KHB work performance evaluation items to identify differences. Finally, the authors developed a forward-looking assessment model that the KHB may reference / use when adjusting or revising the current approach to performance measurement.
In terms of the relative importance of the four BSC dimensions, this study found the most important to be the customer dimension, followed, respectively, by financial, internal process and innovation & learning dimensions. In terms of impact factors, shipping company satisfaction and shipping company loyalty ranked as most important. In terms of criteria, return on total assets (ROTA) was most important.
Based on findings, the authors recommend that, in future performance evaluation mechanism review work, the KHB adopt the dimensions, impact factors and criteria and relative importance weightings validated in this research study in order to reduce the relative importance of financial and internal process dimensions and increase the relative importance of customer and innovation & learning dimensions in current operating result measures, and thus ultimately make measures more rational, objective and effective.
| Identifer | oai:union.ndltd.org:TW/098nkim8301017 |
| Date | January 2010 |
| Creators | Shen Ming-Ting, 沈明廷 |
| Contributors | Charlie Young, 楊鈺池 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 128 |
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