碩士 / 國立中央大學 / 土木工程研究所 / 99 / Through a questionnaire survey, this study describes the importance of communication and coordination between cockpit crew and cabin crew. According to the previous study, communication is the main reason of human factors which affect flight safety incident. Communication quality between cabin crew and cockpit crew is an important issue on aviation security. The purpose of this study tries to figure out the influence of the communication attitudes between cabin crew and cockpit crew due to the organization and cabin culture. However, there are few study to address this issue in the context of airline safety. Therefore, the communication of the cabin crew and cockpit crew is the main target in this study.
The study conducted a questionnaire survey for the cabin crew and cockpit crew of the four airlines in Taiwan. First of all, the study confirmed the factors which affect communications and coordination between cabin and cockpit. Second, the study used Structural Equation Model (SEM) as an analytical tool to implement Confirmatory Factor Analysis (CFA) and Path Analysis for cabin and cockpit, respectively. For cockpit, the result shows that regulatory factors will positively influence communication attitudes, and organizational factors will positively influence human factors. But environmental factors will negatively influence human factors. For cabin, the result shows that regulatory factors will positively influence both human factors and communication attitudes. It can be seen that regulatory factors play an important role in cabin and cockpit crew training. Finally, according to the results we bring up the conclusion and suggestion that knowing human errors, reducing the risk of flight and finding the preventive measures of accident are important factors which enhancing flight safety and accident prevention.
| Identifer | oai:union.ndltd.org:TW/099NCU05015063 |
| Date | January 2011 |
| Creators | Shih-di Yeh, 葉詩笛 |
| Contributors | How-ming Shieh, 謝浩明 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 107 |
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