碩士 / 中華大學 / 運輸科技與物流管理學系碩士班 / 100 / The purpose of this study is regarding service quality of Rapid Transit System using d Kano’s Model with the case concentrates on the railway branch from Liujia to Neiwan station in Hsichu, particularly of the understanding of the customers in regard to their perception of the service quality attributes, and figuring out the priority for enhancing customer satisfaction. From this study we found this transit system to be the fastest and making the most intensive headway (V4), no barrier space for customers(SR24), transportation combined with the ubiquitous and seamless linkage(T12), abundant parking, ease of transfers(T13) and shuttle service(V5), suitable train’s carriage rate(C7), temperature is suitable for the customers on the train(C8), customers feel comfortable when train speeding up or down(C6), train arriving on time(R18) and low noise(C9). The journey offers many attractive amenities and as the Government continues to conduct the public transportation system, tourism will likely increase because it will service tourist areas, and passengers will find the trip from Liujia to Neiwan and enjoyable experience. Passengers will find it is more convenient to visit the rural Neiwan scenic area, and, at the same time, enjoy the enhanced quality of service and capable management. This will probably allow tourism to become more stable as well as promote and achieve low-carbon and green tourism practices.
| Identifer | oai:union.ndltd.org:TW/100CHPI5425025 |
| Date | January 2012 |
| Creators | Huang,Chang Cherng, 黃昌誠 |
| Contributors | Hsiang-Sheng Lin, 林祥生 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 81 |
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