Exploration on Highway Bus Remote Route Operational Service Quality--Taking Mountain Lines and Coast Lines in Yunlin County, Chiayi County and City, and Tainan City as Examples / 公路客運偏遠路線營運服務品質的探討-以雲林縣、嘉義縣市及臺南市山、海地區為例

碩士 / 南華大學 / 資訊管理學系 / 100 / To protect people''s basic right of transportation and communications, and boost the service effectiveness of public transportation is the government’s important task to achieve administrative satisfaction. To encourage public transportation development, the government took investment in public transportation, integrated traffic service, and elevation of service quality and satisfaction of highway bus as the focus of transportation policy. Moreover, according to the Alternatives for Promoting the Development of Public Transportation Sectors, the government drafted “Rules Governing Subsidies for Public Transportation” to maintain traffic and communications of people in remote districts, and protect local people’s basic right of “transportation and communications.”
 
  The research explored Yunlin County, Chiayi County and City, and Tainan City, and took the index grading results of 2010 highway bus operational service evaluation achievement report as the data of research analysis, with four major evaluation indexes, which were station facility and service, transportation equipment and safety, passenger service equality and driver management, and company operation and management, contained. Via the statistical analyses of T-test, F-test, Chi-square test, ANOVA, odds ratio, and Cochran – Mantel – Haenszel Test, the research probed into the operational service quality differences of mountain lines and coast lines of buses in Yunlin, Chiayi and Tainan, of company type, and of county/ city type, to be the basis of reference of improving bus service operators’ operational strategies and promoting service quality, and also the reference for the government to offer subsidies to highway buses’ remote routes of mountain line and coast line.

Identiferoai:union.ndltd.org:TW/100NHU05396033
Date January 2012
CreatorsMeng-feng Wu, 吳孟峰
ContributorsHai-wen Lu, 陸海文
Source SetsNational Digital Library of Theses and Dissertations in Taiwan
Languagezh-TW
Detected LanguageEnglish
Type學位論文 ; thesis
Format66

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