碩士 / 東吳大學 / 企業管理學系 / 100 / In recent years, the trend of public transportation has drastically changed people’s life. In order to maintain the quality of service for all public transport operators, the Ministry of Transportation and Communications enacted a law of “periodic evaluation,” by means of which the public transportation services is evaluated annually.
With the highway public transportation evaluated by responsible and reliable academic institutions, the result of evaluation is trustworthy. No any single agency is designated to evaluate those businesses. Evaluators with different experiences will contribute to different results. Based on this idea, this thesis intends to re-examine the highway public transportation service evaluation mechanisms and practices to solve the aforementioned problems. This study aims at analyzing the evaluation mechanism of highway public transportation service. Specifically, this thesis is mainly composed of the analysis of the current situation, the foreign experiences, evaluation mechanisms in other businesses as well as insightful advice from experts to develop a hierarchical structure. Finally, using the Analytic Hierarchy Process (AHP) method, we selected the best program, thus proposed feasible alternative for the highway public transportation services evaluated organization.
The results show that “fair and objective” is the most important factor. The most crucial assessment criteria include evaluation expertise, interference-free process, low evaluation cost, and the feasibility of regulatory laws. The best highway public transportation service evaluation program is to establish an independent evaluation institution. An independent and responsible private sector should be established for the evaluation of public transportation service.
| Identifer | oai:union.ndltd.org:TW/100SCU05121051 |
| Date | January 2012 |
| Creators | Huei-Ling Tsai, 蔡慧玲 |
| Contributors | Kai-Chieh Chia, 賈凱傑 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 92 |
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