碩士 / 樹德科技大學 / 經營管理研究所 / 100 / How Coast Guard Administration develops reported system able to meet the requirements of the public satisfaction? Does Coast Guard Administration deeply understand what public want and need? Based on these, service performance and process improvement are examinated in this essay.
This essay mentioned that the reported by the public service performance, satisfaction, combined with the department''s task properties to develop the Coast Guard Administration accepts reported by the public service quality and satisfaction questionnaire and the implementation of data collection, questionnaires were collected were analyzed using SPSS statistical software in order to explore the different differences in personal attributes and variables, analysis of people expect to report service quality, perceived service quality differences and influence, and in accordance with the previous open study to provide the Coast Guard Administration in the formulation to enhance the admissibility of performance reported by the public service, "all administrative decision-making reference.
| Identifer | oai:union.ndltd.org:TW/100STU05457062 |
| Date | January 2012 |
| Creators | Wen-Chieh,Wu, 吳文傑 |
| Contributors | 許正芳 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 64 |
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