碩士 / 萬能科技大學 / 資訊管理研究所 / 100 / Familiar-sounding can the detailed television message“The computer will also choose the potato”, Is really the computer so omnipotent? The body is information service industry I? The reply is absolute to affirmative.
This research is for the purpose of inquiring into that the financial group legal person agriculture fishing will unite the information center, How to make good use of the information science and technology, Solves the problem by the information science and technology system ,Environmental enhancement, Share wisdom and establishment innovation knowledge body, How solution which will complain using the knowledge management system and the case methodology improvement agriculture fishing, Case study of Non-Profit Oranization Taiwan Farmers & Fishermen United Information Center. The researcher collects the segment service bureau 2010~2011 question collections, Carries on the plan segmentation, The knowledge question type classifies on time, Inducts the agricultural fishing the time to meet in the knowledge management system, Discovers the solution using the knowledge management system. The research goal has four points: First, Understood that the knowledge management system utilizes in the customer service application benefit and use present situation. Second, the understanding knowledge management system utilizes the difficulty which and the solution way meets in the customer service station. Third, proposed that the knowledge management system utilizes in the customer service the opinion and the view. Fourth, proposes the knowledge management system according to the findings the related suggestion, Supplies other enterprises and is related the researcher to take the reference.
In research conclusion part, First, the financial service is not the pure business transaction behavior, But is emphasizes the trust the interactive behavior, Strengthens the customer is the financial service organization head heavy goal. Second, all should grasp the zealous service voluntarily facing the Business unit customer with his good customer the manner, Should not be restricted in the information and the technology creates customer's complaint. Third, the agricultural fishing meets the document which and the material the information center will disperse unifies mutually. Fourth, by expert and colleague's suggestion, The processing method will not flow in subjectively, Makes the knowledge inheritance material information sharing. Fifth, the agricultural fishing meets knowledge management system's advance is without doubt achieves the customer with the design to satisfy, The processing method will not flow in subjectively, Achieves the knowledge inheritance material information sharing. The staff grows, the flow improvement, the comprehensive innovation with the enterprise profit. Sixth, the agricultural fishing meets the knowledge management system finally take the share as a goal, The staff, the supplier cooperate, the customer, the partner and the new cooperation body are the agricultural fishing meeting properties..
Keywords: knowledge management, knowledge management system, case studymethodology, customer service
| Identifer | oai:union.ndltd.org:TW/100VNU05388001 |
| Date | January 2011 |
| Creators | Wen-Fr Chen, 陳文法 |
| Contributors | Mei-chun Chen Ph.D., 陳美純 |
| Source Sets | National Digital Library of Theses and Dissertations in Taiwan |
| Language | zh-TW |
| Detected Language | English |
| Type | 學位論文 ; thesis |
| Format | 117 |
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